At cosrxus.my, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the bookshelves or storage solutions you received, we offer a hassle-free return process. Please review the following details regarding our return policy.
- Eligibility for Returns
Return Period: You may return items within 7 days of receiving your order.
Condition of Items: Items must be in their original, unused condition, with all tags and packaging intact.
Original Receipt: A copy of the original order confirmation or receipt is required for returns. - Items Not Eligible for Return
Custom-Ordered Items: Products that have been specially customized or personalized for you.
Clearance or Final Sale Items: Items marked as “final sale” or sold at a discounted price during clearance sales.
Assembled or Installed Items: Bookshelves or storage solutions that have been assembled or installed. - Return Process
Initiate the Return: Contact our customer support team at +14845712637 or service@cosrxus.my to request a return authorization. Provide your order number and a brief description of the item you wish to return.
Return Shipping: Ship the item back to us at the following address:
1314 Stone Glen Ln,Carrollton,TX,75007
Include a copy of your order confirmation or receipt and the return authorization number provided by our customer support team.
Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed within 12 business days. The refund will be credited to the original payment method used for the purchase. - Refund Policy
Full Refund: If your return is approved, you will receive a full refund for the purchase price of the item, excluding any shipping fees.
Shipping Fees: Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or error on our part. - Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. We will provide instructions for returning the original item and placing a new order for the desired item. Exchanges are subject to availability and may require additional shipping fees. - Damaged or Defective Items
If your order arrives damaged or defective, please contact our customer support team within 12 days of receiving the item. We will provide instructions for returning the item and will arrange for a replacement or refund as appropriate. Please keep the original packaging and provide photos of the damage for our records. - Final Notes
Questions or Assistance: If you have any questions or need further assistance with your return, please do not hesitate to contact our customer support team. We are here to help!
Order Changes: If you need to change your shipping address or any other order details, please contact us immediately at +14845712637 or service@cosrxus.my. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.
Thank you for shopping with cosrxus.my. We appreciate your understanding and cooperation in following our return policy.