FAQ

1. General Information
   Q: What types of products do you offer?
   A: We offer a wide range of bookshelves, storage solutions, and related accessories. Our product line includes modern bookshelves, traditional bookcases, floating shelves, custom shelving, and various storage accessories like baskets and dividers.
   Q: Are your products suitable for both residential and commercial use?
   A: Yes, our products are designed to meet the needs of both residential and commercial customers. Whether you’re organizing a home library or a retail space, our bookshelves and storage solutions are durable and stylish.
2. Ordering and Payment
   Q: How do I place an order?
   A: Placing an order is easy! Simply browse our website, select the items you wish to purchase, and add them to your shopping cart. When you’re ready, proceed to checkout, provide your shipping and payment information, and complete your purchase.
   Q: What payment methods do you accept?
   A: We accept major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept PayPal and bank transfers. Please ensure your payment information is accurate to avoid any delays.
   Q: Is my payment information secure?
   A: Yes, we use industry-standard encryption to protect your payment information. Your data is securely processed and stored to ensure privacy and security.
3. Shipping and Delivery
   Q: How long will it take for my order to arrive?
   A: Delivery times depend on the shipping method you choose:
   Standard Shipping: Typically takes 5 to 10 business days.
   Expedited Shipping: Delivers within 3 to 5 business days.
   International Orders: Delivery times can vary. Please allow 10 to 24 business days for international shipments.
   Q: How can I track my order?
   A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through our designated shipping carrier’s website.
   Q: Do you ship internationally?
   A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the customer.
4. Returns and Exchanges
   Q: What is your return policy?
   A: You may return items within 7 days of receiving your order. Items must be in their original, unused condition, with all tags and packaging intact. For more details, please refer to our Return Policy.
   Q: How do I initiate a return?
   A: Contact our customer support team at +14845712637 or service@cosrxus.my to request a return authorization. Provide your order number and a brief description of the item you wish to return. Follow the instructions provided to return the item.
   Q: Can I exchange an item?
   A: Yes, you can exchange an item for a different size, color, or style. Please contact our customer support team to initiate the exchange process. Exchanges are subject to availability and may require additional shipping fees.
5. Product Information
   Q: Are your bookshelves durable?
   A: Yes, our bookshelves are made from high-quality materials to ensure durability and longevity. We offer a variety of materials, including wood, metal, and composite materials, to meet different needs and preferences.
   Q: Do you offer custom bookshelves?
   A: Yes, we offer custom bookshelves tailored to your specific requirements. Contact our sales team to discuss your custom needs.
6. Customer Support
   Q: How can I contact customer support?
   A: You can reach our customer support team by phone at +14845712637, by email at service@cosrxus.my, or through our online contact form on our website.
   Q: What are your business hours?
   A: Our customer support team is available from 10:00 AM to 6:00 PM, Monday through Friday. For international customers, please note the time zone differences.
7. Other Questions
   Q: Do you offer bulk discounts for large orders?
   A: Yes, we offer bulk discounts for large orders. Please contact our sales team at +14845712637 or service@cosrxus.my to discuss your requirements and receive a personalized quote.
   Thank you for choosing cosrxus.my. If you have any other questions, please do not hesitate to contact us. We’re here to help!